Effective Date: March 16, 2026

At TECMAX Inc, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from https://www.tecmaxinc.com may be returned and how refunds are processed.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return for eligible products within 30 days of receiving the order, provided the following conditions are met:

• The product is unused and in its original condition
• The product is returned in its original packaging
• All included accessories, manuals, and components are included
• Proof of purchase or order confirmation is provided

Products that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used or installed
• Items missing original packaging or components
• Products damaged due to improper handling after delivery
• Clearance or final sale items (if applicable)

Additional return restrictions may apply depending on the product type.

Return Process

To initiate a return request, customers must contact our support team with the following information:

• Order number
• Product name
• Reason for return
• Photos of the product (if applicable)

Once the return request is reviewed and approved, customers will receive instructions on how to return the product.

Unauthorized returns may not be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless the product is defective, damaged during transit, or incorrect.

TECMAX Inc recommends using a reliable shipping method with tracking to ensure the returned product is safely delivered.

Refund Processing

Once the returned product is received and inspected, TECMAX Inc will notify the customer regarding the status of the refund.

If the return is approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing time may vary depending on the payment provider.

Refunds typically appear in the customer’s account within 5–10 business days after approval.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact our support team as soon as possible.

Customers may be asked to provide photos or additional information so we can resolve the issue promptly.

In such cases, TECMAX Inc will work to provide a suitable resolution which may include a replacement or refund.

Order Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been shipped, cancellation may no longer be possible and the return process must be followed.

Customers who wish to cancel an order should contact support immediately.

Policy Updates

TECMAX Inc reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page along with the updated effective date.

Customers are encouraged to review this policy periodically.

Contact Us

If you have questions regarding returns or refunds, please contact us:

TECMAX Inc

🏢 Address
304 Livingstone Ct NW
Edmonton, Alberta T6R 2T1
Canada

📧 Email
support@tecmaxinc.com

📞 Phone
+1 (877) 446-2232

🌐 Website
https://www.tecmaxinc.com